Privacy Policy

PRIVACY POLICY

Effective Date: 01/01/2026

1. INTRODUCTION

Welcome to Desert Pool Patrol LLC ("we," "us," or "our"). This Privacy Policy governs how we collect and use your personal information when you visit our website or use our residential pool cleaning services. By using our services, you acknowledge that your data is processed in the United States and is governed by the laws of the State of Nevada.

2. INFORMATION WE COLLECT & CATEGORIES

We collect only the data necessary to provide service, process billing, and ensure compliance.

• Identity Data: Name, phone number, email address, service address (property location), and billing address.

• Sensitive Security Data (SPI): Gate codes, lockbox combinations, alarm codes, and key location instructions. Note: We treat this as highly sensitive data collected strictly for physical access to the property.

• Commercial Information: Records of services purchased, filtration system type (e.g., Cartridge vs. DE for cleaning purposes), cleaning service history, and water chemistry logs (e.g., chlorine, pH, alkalinity readings).

• Payment Data: Credit card or banking information. Note: We do not store full credit card numbers on our local servers. Payment data is tokenized and stored securely by our industry-standard third-party payment processors in compliance with PCI-DSS standards.

• Location & Service Data: To verify service completion ("Proof of Service"), our field technicians collect precise geolocation data (GPS logs) and time-stamped photos of your pool and water clarity via our service software.

• Communication Data: Records of text messages (SMS), emails, voicemails, and contact form submissions.

• Inferences: Internal notes regarding service preferences (e.g., "Dog in yard," "Prefer AM service") to improve safety and service quality.

3. SOURCES OF INFORMATION

We collect personal information from the following sources:

• Directly from You: When you fill out a contact form on our website, request a quote, schedule service, or provide gate codes.

• Automated Technologies: Cookies, pixels, and server logs when you visit our website.

• Service Software: GPS and photo data generated by our technicians during service visits.

• Third Parties: Payment processors (for transaction confirmation) and public property records (County Assessor) to verify ownership.

4. HOW WE USE YOUR INFORMATION

We use your data for the following specific business purposes:

• Service Delivery: To perform pool cleaning, sanitation, and water chemistry management.

• Verification: To provide proof of service (via GPS and photos).

• Billing: To process payments and send digital invoices.

• Communication: To send service schedules, weather alerts, gate access reminders, and administrative service updates (e.g., holiday schedules or price notices).

• Legal Compliance: To comply with tax laws, safety regulations, and insurance requirements.

5. TEXT MESSAGING (SMS) & 10DLC COMPLIANCE

We adhere to strict federal carrier standards (10DLC) for text messaging.

• Strict No-Selling Policy: We will never sell, rent, lease, or convey your mobile phone number or SMS consent data to third parties for marketing purposes.

• Opt-Out: You may stop receiving text messages at any time by replying STOP to any message we send.

• Help: For assistance with messaging, reply HELP.

• Message Frequency: Message frequency varies based on your service schedule (e.g., weekly reminders, storm alerts).

6. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information. We disclose data only to the following trusted parties necessary to run our local operations:

• Service Software (CRM): We share client data with our third-party routing and customer relationship management software to manage technician schedules and history.

• Payment Processors: We share payment data with our merchant processor to execute transactions.

• Business Transfers: If we are involved in a merger, acquisition, or sale of our pool route/assets, your information may be transferred as part of that transaction.

• Legal & Safety: We may disclose gate codes or contact info to law enforcement or emergency services if there is an immediate safety threat, or if compelled by a valid court order or subpoena.

7. COOKIES, TRACKING & "DO NOT TRACK"

We may use standard cookies and "pixels" (such as the Meta/Facebook Pixel) to understand local traffic and run advertisements.

• "Sharing" Definition: Under California law (CPRA), allowing third-party ad networks to collect data via cookies for "cross-context behavioral advertising" may be defined as "sharing."

• "Do Not Track" Signals: Some browsers have a "Do Not Track" (DNT) feature. Because there is no uniform standard for DNT signals, our website does not currently respond to them.

• Your Control: However, you can opt-out of tracking by using a browser that supports the Global Privacy Control (GPC) signal, which we recognize and honor, or by adjusting your browser settings to block third-party cookies.

8. DATA SECURITY & STORAGE

• Third-Party Storage: Your personal information is primarily stored in our secure, industry-standard third-party CRM, billing systems, and secure business email providers. It is not stored on our public-facing website servers. Our website acts as a secure pass-through for contact inquiries.

• Security of Gate Codes: Property access codes are stored in encrypted or password-protected fields within our service software and are accessible only to authorized technicians.

• Retention Period: We retain your personal information only for as long as necessary. Note: We are required by the IRS and Nevada Department of Taxation to retain financial and transaction records for a minimum of seven (7) years. We cannot delete these records even upon request until this period expires.

9. THIRD-PARTY LINKS

Our website or emails may contain links to third-party portals (such as our payment or service history portal). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those specific platforms when you access them.

10. NEVADA PRIVACY RIGHTS (NRS 603A)

Desert Pool Patrol does not sell "covered information" as defined by Nevada law. If you are a Nevada resident, you may submit a verified request to confirm this or opt-out of future sales by contacting us at the email listed below.

11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

We recognize that many of our clients may be California residents with properties in Nevada. If you reside in California, you have specific rights:

• Right to Know: You can ask what data categories we have collected about you in the last 12 months.

• Right to Delete: You can ask us to delete your data (subject to tax record retention exemptions).

• Right to Correct: You may request that we correct inaccurate personal information.

• Right to Non-Discrimination: We will not charge you more or deny service because you exercised a privacy right.

• Right to Limit Sensitive Info: You can ask us to limit the use of your gate code strictly to entering the property (this is already our default policy).

• Right to Appeal: If we deny a request, you have the right to appeal the decision by contacting us.

12. INTERNATIONAL VISITORS

If you reside outside the United States (e.g., Canada or Europe) and own property in Nevada, you acknowledge that by using our services, your information is processed in the United States under U.S. and Nevada laws, which may differ from the data protection laws of your home country.

13. VERIFICATION & RESPONSE TIMING

• Verification: To protect your privacy, we will verify your identity (matching email/phone) before complying with deletion or access requests.

• Response Timing: We will respond to verified privacy requests within 45 days of receipt.

14. CHILDREN

Our services are for property owners. We do not knowingly collect data from children under 13.

15. CHANGES TO POLICY

We may update this policy to comply with new laws. We will notify you of changes by updating the "Effective Date" at the top of this page. For significant material changes, we may also provide direct notice via email or service notification.

16. CONTACT & ACCESSIBILITY

If you have questions, wish to exercise your rights, or are a user with a disability who requires this policy in an alternative format, please contact us:

Desert Pool Patrol Email: Office@desertpoolpatrol.com Phone: 702-701-0886 Mailing Address: 732 S 6th St Ste N Las Vegas, NV 89101